In compliance with the art. 52 of the Consumer Code, the Customer has
right
to withdraw from the contract concluded with the Seller, without
none
penalty and without specifying the reason, within 14 (fourteen)
days
starting:
for Products (goods) purchased on the Site, from the day of
receipt by the Customer;
for services (for example: Discount Coupon Codes), from the day
from the
conclusion of the contract, i.e. from sending the order of
Customer
to the Seller's systems and consequent digital delivery of the
service.
The right of withdrawal is correctly exercised within the period
withdrawal
referred to in article 52, paragraph 2, and in article 53 of the Code of
Consumption if
the communication relating to the exercise of the right of withdrawal is
sent by
Customer before the withdrawal period has expired.
Pursuant to art. 54 of the Consumer Code, the Customer can
withdraw
from the contract concluded with the Seller using, at its
choice, one
of the following methods:
follow the instructions on the page
How to make a
return request
, in which it distinguishes between
order
carried out as a registered User (provided with an account) e
order
carried out as a guest User (without an account);
send to the Seller, by post or e-mail, to the addresses
of which
above, an explicit declaration of exercise of the right
Of
withdrawal from the contract, possibly adopting the sample module referred to in the Annex
1, lit. B of
Code
of Consumption.
Upon receipt of the declaration of withdrawal, the Seller communicates
without
delay to the Customer, by e-mail, a confirmation of receipt of the
withdrawal
exercised, which will follow, following the investigations,
another email
of acceptance or refusal of the withdrawal, depending on the occurrence or
missed
compliance with the terms and conditions for exercising this right
under
indicated.
Pursuant to art. 57 of the Consumer Code, once
exercised the
withdrawal from the contract, the Customer is required to return i
Products,
sending them to the Seller (to Rocalè S.r.l. unipersonale, Rocalè S.r.l. unipersonale, Via Benedetto Croce, 9, 20090 Cesano Boscone (MI) – Italy) or
delivering them to a physical store strictly indicated
from the
Seller, without undue delay and in any case within 14
(fourteen)
days from the date on which he communicated to the Seller his
decision of
withdraw from the contract. The deadline is met if the Client
sends back
the Products before the expiry of the period of 14 (fourteen)
days.
The costs of returning the Products to the Seller are
totally a
charged to the Customer, as is the responsibility of the latter
liability in case of loss or damage of
Products
during transport, which is due to negligent choice
of the
courier in charge of the shipment and/or methods of
shipping.
It is therefore suggested to appoint couriers particularly
reliable and use shipping methods with tracking.
In addition to the terms and methods described in the previous points
10.1,
10.2 and 10.3, the right of withdrawal is understood correctly
exercised
if the following are also fully complied with
conditions:
the Products must not have been used, worn,
washed;
the Products are delivered to the Customer with a tag
identifier and disposable: it must still be present,
well
stored and, in the case of disposable seals, attached in the
original
position;
the Products must be returned in their packaging
original,
if it is disposable it must not have been opened and must
to be
still tightly sealed;
the Products must still have all the labels,
packs and
original accessories (dust bags, hangers, garment covers, etc.)
received
together with the order;
swimwear and underwear (bikinis, briefs, boxers, etc.)
can
be tried on by the customer on his own underwear
personal, but
they cannot show signs of use, nor can the
relative transparent hygienic protection label;
the Products must not be damaged;
the Products must be delivered to the appointed courier
from the
shipping, or delivered directly to a store
physicist
indicated by the Seller, within 14 (fourteen) days
starting
from the communication to the Seller of withdrawal from the contract;
in the case of Products shipped from outside a country
of the Union
European import duties and taxes in Italy
they should be
paid in advance by the Client.
Pursuant to art. 59 of the Consumer Code, the right to
withdrawal is
also excluded in the event that the Customer has purchased
Products
made to measure or personalized, or Products
sealed that
they are not suitable for return for hygiene or safety reasons
protection
of health and which have been opened after delivery.
If, upon adequate verification by the Seller, the right to
withdrawal is
been exercised following the methods and terms above
indicated, the
Seller sends to the Customer, by e-mail,
the acceptance of
withdrawal and of the returned Products and, subsequently, a
repay
the price possibly already paid, with the exclusion of
possible
import taxes, customs duties and any other amounts not
included
in the sale price, in the shortest possible time and, in each
case, I enter
14 (fourteen) days from the date on which the Seller came to
knowledge
of exercising the right of withdrawal, unless the Seller has not yet received the Products from
Customer or until the latter has demonstrated that he has returned the Products, depending on which
situation occurs first.
It should be noted that, in case of return of the Product by
delivery
at a physical store indicated by the Seller, receipt
of the
Product by the staff does not constitute acceptance of the
withdrawal
exercised, nor, therefore, any refund will be made in
such headquarters and
occasion. The verification of the correctness of the exercise of
such
right is carried out later, and by different personnel
specialist, with respect to the eventual receipt of the Product
at
physical store.
In the event of a refund, the Customer can choose between two different ones
mode,
to be communicated to the Seller in response to his e-mail
acceptance
of the withdrawal exercised:
Voucher: a discount code will be sent to the customer
corresponding to
price of the returned Products, net of any taxes
Of
import, customs duties and any other amount not included
In the
selling price. This Voucher can be used
within 90
(ninety) days from the time of issue in a single
solution for
an order that has a value equal to or greater than
reimbursement;
payment refund: for orders paid with PayPal,
Amazon Pay, Apple Pay, Klarna
or Credit Card, the refund, net of any taxes
Of
import, customs duties and any other amount not included
In the
sale price, takes place on the account/credit card from which
has
the payment originated, according to the timing on which the
Salesperson
it has no control power, since it is
procedures of
exclusive jurisdiction of PayPal, Amazon Pay, Apple Pay, Klarna or the institute
banking
credit card issuer. In the case of payment with
wire transfer
bank, SOFORT Banking or iDEAL, the amount will be returned to the current account
original, times may vary based on
at the institute
bank and it may also take 5-6 days
working
from the act of the reimbursement payment arrangement
so that
the amount is credited to the Customer's current account.
In case
of payment by cash on delivery, the refund will be made to
half
bank transfer: to this end, the Customer must provide a
valid
IBAN corresponding to a valid bank account in itself
registered, in addition to the indication of the order number. In
any case,
the sum corresponding to the amounts will be withheld from the refund
bank fees incurred by the Seller for
the carrying out of
wire transfer.
If the Customer does not comply with the terms and conditions for
the exercise
of the right of withdrawal referred to in points 10.2, 10.3 and 10.4, not
will have
right to reimbursement of sums already paid to the Seller, the
Which
will communicate the non-acceptance of the return via e-mail; in such
case,
within 14 (fourteen) days of receipt of the e-mail of
Salesperson,
the Customer can request to receive again, at his own
expenses, i
Products in the state in which they were returned to the Seller.
In case
of refusal by the Customer, the Seller may withhold i
Products, beyond
at the price already paid for their purchase.
In any case, the Seller cannot be held responsible
for:
any delays in the refund attributable to the Customer
(where not
had communicated preferences for reimbursement and/or had
communicated
incorrect coordinates), banking institutions, payment circuits
and/or
third parties;
Products returned by mistake, or damaged or not
returned for
responsibility of the shipper or attributable to third parties.
With the exercise of the right of withdrawal, the Customer has no
right to
any change (size, colour, article, etc.) of Products.